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The Story of Us – Your 401 Family

LIFE TAKES YOU TO UNEXPECTED PLACES

Hi there! We’re your 401 family – Zoey, Rhys, and Ramona.

Our paths couldn’t have been more different: Zoey, a Taiwanese engineer with a love for thoughtful quality design, and Rhys, an Australian chef whose passion for food and hospitality runs deep.

The chase for perfect powder snow has carried us across the globe, and in 2018, it led us to meet each other in Annupuri. We are just like you, two snow lovers brought together by powder days and the magic of Niseko.

Lodge 401 was born from that journey. It’s a blend of cozy atmosphere, thoughtful design, and high-quality service, infused with the warmth of good food, good company, and a deep love for this incredible mountain.

Come stay with us in Niseko Annupuri and become part of the Lodge 401 story.

Founders Story

A Trip Up North, A Spectacular Mistake and the Ultimate Powder Run That Changed Everything.

What began as a quick trip to Japan to indulge a chef’s culinary passion and squeeze in a few ski runs evolved into a 20-year adventure and the creation of a dream snow chalet.

Read Founders Story

Back in the early 2000s, I was invited to be the executive chef at an exclusive Australian ski resort. That’s when my passion for snow was born. I was already a skateboarder and an average surfer, but snowboarding had just hit my radar — and I absolutely loved it.

As a young chef, I had a deep fascination with Japanese food. The subtlety, the intricate balance of flavours, and the thoughtfulness behind creating incredible dishes with only a few ingredients blew my mind. I knew I had to learn more. So the first chance I got, I jumped on a plane to Japan.

Arriving in Kyoto, I fell completely in love with the place. I spent my days soaking up history, culture, and cuisine. I hiked nearly every trail, visited temples, and dined at the best restaurants over summer. When winter rolled around, it was time to ride — I hit the slopes in nearby Shiga and Gifu prefectures.

One night, over drinks in a tiny hole-in-the-wall bar, I heard stories of a small ski resort called Niseko, said to get a mind-blowing 16 meters of snow a season and home to the lightest powder on Earth. A few days later, I was on a bullet train headed north to Hokkaido.

Like many discovering Hokkaido back then, I arrived with little more than a snowboard, a backpack, and barely a sentence of Japanese to my name. I didn’t know much about the area or snow, especially not this much of it.

I landed a job managing a small lodge in the town of Rusutsu, about 25km from Niseko. I quickly realized I wasn’t the only one who’d dropped everything in search of powder. After two seasons there, I moved to Hirafu Village in Niseko to manage a much larger building.

Then came the mistake that changed everything.

One day, I hiked to the peak of the mountain via Hirafu Resort — back when it was still a sleepy Japanese ski town with unreal food and warm hospitality. I lost my hiking buddy (still have no idea where he ended up!) and, completely disoriented, took a wrong turn. I flew off a cornice, dropped over the back of the mountain, and landed in what felt like another world.

I’d stumbled into an untouched, steep powder field that went on forever — and took me miles from where I thought I needed to be.

But I couldn’t have been more wrong.

That mistake led me into the famous back bowl and down into the quiet village of Annupuri — a place that would eventually become my home.

Though my Japanese was still limited, I was an experienced chef and wasn’t afraid of hard work. I took on a management role at a lodge in Annupuri, which eventually led to managing several across the Niseko region. For years, I worked hard and saved every yen I could, dreaming of one day running my own place.

It was during those early years that I met Satoru — one of the kindest souls I’ve ever known. He was like a brother from another mother. Satoru ran a lodge too. He was a fellow boardrider, a professional chef, and he shared my love of music, vintage cars, and collectable snowboards. A true Annupuri local, he knew the mountain better than anyone, and he took me under his wing. He showed me all the secret stashes and the magic this place has to offer.

Years later, the opportunity to buy my dream lodge came up. It was thanks to my family and the support of the local community that I had the courage to take the leap. I was introduced to the owner of a beautiful chalet located just meters from the Annupuri Ski Resort. After many long conversations, a few bottles of sake, a handshake, and a deep bow — Lodge 401 Niseko was born.

The lodge was a classic Japanese pension built in the 1970s, around the time the ski resort first opened. I painstakingly renovated it, giving it new life while respecting its history. I had finally built my dream — the ultimate all-inclusive powderhound’s headquarters.

Lodge 401 Niseko opened its doors in December 2017.

That first season was intense — long days, even longer nights. We had a tight crew of seasonal staff who worked hard, played harder, and lived for the deep powder. I met people from all over the world, and many guests I’d looked after over the years came to support my new venture.

Despite the excitement, being a foreigner in Japan with limited language skills and running a business was tough. Finances were tight. I was lonely and constantly questioning my choices. But Lodge 401 had always been personal, and I was lucky to have the ongoing support of guests and friends who believed in the vision.

Tragically Satoru passed away shortly before I opened Lodge 401. His passing was one of the hardest things I’ve ever experienced. It was a devastating loss for the Niseko community.

A year later, I visited his family to pay my respects. They had always been kind and supportive, and on that day, they introduced me to their friend, Zoey Kuo. I had no idea then that Zoey would become my wife, the mother of my daughter, and the missing piece of Lodge 401.

Today, Satoru’s legendary Gentemstick snowboard hangs in the centre of our guest lounge. I think about him often — how I probably never would have met Zoey without him, and how I might not even be here without his support and friendship.

I miss you mate….

401 is a family

Lodge 401 is a family-owned business, and the care we put into every guest’s stay from the first email to the final farewell reflects the same love and attention we give our own family. When you stay with us, you’re not just a guest, you become part of our growing family of powderhounds. You’ll arrive as a guest and leave feeling like a friend.

Meaningful experiences over expensive ones.

At Lodge 401, money isn’t what drives us. No matter what, we always give 110%, believing that the care and effort we put into our guests will bring them back—and our high rate of returning guests proves it. We focus on delivering the best accommodations and services we can at fair prices….

Good old fashion
hospitality

We’re a little old school, and that’s just how we like it. With everything moving so fast and all the tech around, it’s easy to miss out on real, honest human connection. At Lodge 401, our service is warm and down-to-earth. We strive to provide a kind of genuine hospitality that’s hard to come by these days.

Evolution

Lodge 401 is always growing and changing. Since we opened, each season we work hard to improve and evolve. To us, evolving means listening closely to our guests and tailoring our unique experience to exactly what you want and need—so your stay is truly unforgettable.

Respect, Sustainabilit and Community.

We’re dedicated to sustainable practices, responsible tourism, uplifting and supporting our local community. We feel incredibly lucky to call this beautiful country home and are honored to be part of Annupuri’s amazing community.